Privacy Policy

At IV Health Care we do not sell or loan any private data. We use a small number of trusted services to run our website, send email and manage our newsletter. They handle your information only on our behalf and only so we can provide our services. Should we wish to use any personal information for any reason other than in connection with your specific treatment, it will only be by specific request to you and with your approval. This page explains in more detail IV Health Care’s privacy policy. Should our privacy policy change we will update this page so please do check in from time to time. This page was last updated on 25 October 2026.

How Information Is Collected and Used

If you sign up to IV Health Care through one of our web forms and/or via phone, we collect the following information: Your name and surname, a contact telephone number, your email address, we may also ask you for your home address, treatment preferences and occupation. We gather this information in order to keep internal records and to send you important or relevant information. Your information is used to send you appointment reminders, inform you of special offers, news and treatments by email, mail or SMS. From time to time we may also send you a client survey or ask for your feedback for market research. We do this in order to provide you with a better service based on your feedback.

Newsletter Sign-ups

If you sign up to our newsletter using the sign-up box on our website, we ask for your first name and your email address, and for you to tick a box to say you would like to receive our emails. When you sign up, our website passes these details to Omnisend, an email service that stores them on our behalf. Omnisend also keeps a record of when you signed up, along with your device address and browser type, to show that you agreed. We use your details to send you news, updates and offers from IV Health Care, and only if you have chosen to receive them.

You can unsubscribe at any time. Use the unsubscribe link at the bottom of any newsletter, or email info@ivhealthcare.co.uk and we will take you off the list.

Hosting and Security

Our website is run by a website hosting provider. To deliver the pages and keep the website secure, our hosting provider handles visitors’ device addresses (IP addresses).

Counting Visitors

We count how many people visit our website and which pages they look at, using a simple visitor counter provided by our hosting provider. It does not use cookies and does not follow you across other websites.

Our Contact Form

When you send a message through the contact form, we receive your name, your email address, your phone number if you give one, and your message. The form passes these to our email using Resend, an email delivery service that processes the message in Ireland. Resend keeps a copy of the emails it sends, including what was written, for a limited time. We only use your details to reply to you.

Our Email

Our email address, info@ivhealthcare.co.uk, is hosted by SiteGround. Messages you send us by email are stored there.

Security

We have put in place data protection measures and procedures to ensure that your information is not accessible by any unauthorised person or body.

How To Control Your Personal Information

You can restrict the collection and use of your personal information by making use of the following options: When completing a web form on IV Health Care’s website you can either tick an opt-out box indicating that your information is not to be used for any marketing purposes or by emailing info@ivhealthcare.co.uk If you have previously agreed to receiving special offers or marketing information or if have opted out of receiving special offers and marketing information but have been sent such information, please email info@ivhealthcare.co.uk stating ‘unsubscribe’ and your request will be updated. Should you request details of your personal information you can do so by emailing info@ivhealthcare.co.uk and we will provide the information held about you under UK data protection law. Should you feel that any information we hold about you is incorrect or incomplete please email info@ivhealthcare.co.uk You may also request this information in writing. There is normally no charge.

Your Rights and Complaints

Under UK data protection law you can ask to see the information we hold about you, ask us to correct it, ask us to delete it, and object to us using it. To do any of these, email info@ivhealthcare.co.uk. We will reply within one month. If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

Cookies are small text files that your web browser stores when you visit a website. They can record things like which pages you visit. We do not use any cookies that are not essential to running this website. Our visitor counter does not use cookies, and the sign-up box on our website does not set cookies either. The sign-up box does keep a small note on your device to say you have closed it or signed up, so that it does not keep appearing. The note lasts for 30 days and does not follow you to other websites. If we add other tools in future that need cookies, we will ask first and update this page.

Links to Other Websites

IV Health Care’s website sometimes contains links to other websites which are not governed by IV Health Care. Should you click on these links and leave our website, we do not have control over that website nor do we protect any private information that you may choose to provide to these websites.