Complaints Procedure

IV Health Care recognises the importance of learner complaints and welcomes complaints as a valuable form of feedback about its services. We are committed to using the information we receive to help drive forward improvements.

This procedure outlines the aims of IV Health Care Limited in dealing with complaints and sets

out what you as the customer can expect when making a complaint regarding a service.

A complaint is a way of letting us know that you are not happy with a particular service. We welcome your feedback. A complaint may be about delay, lack of response, discourtesy, failure to consult or about the standard of service you have received.

So please let us know if:

·         you think we have done something wrong

·         we have not done something that we said we would do

·         you are not satisfied with a particular service or set of services that we provide

ANONYMOUS COMPLAINTS

We understand that it might be difficult for you to complain because you are worried that your complaint could result in a poorer service.  Please be assured that we treat all complaints in the strictest confidence, and that it is your right to complain. If you do not provide us with a contact name or address, it will not be possible for us to get back to you with the outcome of the investigation

How to file a complaint

Care Quality Commission

CQC Regulated Badge

We are proudly regulated by the Care Quality Commission (CQC), giving our clients confidence that our clinic upholds exceptional standards of safety, professionalism, and care. Registration link:

IV Health Care - Care Quality Commission

Address

IV Health Care
Unit A, 4 Terrace Rd, Bournemouth,
Dorset, BH2 5NP

Tel: 01202 055003

info@ivhealthcare.co.uk

Opening Times

Monday to Friday: 8 a.m. – 8 p.m.
Saturday: 9 a.m. – 4 p.m.
Sunday: Closed

Social Connect

Clinic Accessibility

At IV Health Care, we prioritize accessibility for all of our clients. Our clinic is wheelchair accessible, featuring a ground floor entrance with no stairs for easy access. There is a small step at the entrance which we can assist you with. We also have wheelchair accessible toilets available to ensure a comfortable and convenient experience for everyone.

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